FAQs
Last updated:
ME Time Questions
What is ME Time?
ME Time is machine embroidery delivered, your ultimate at-home machine embroidery experience. Through our variety of subscription boxes, you'll receive exclusive projects delivered right to your doorstep or digitally to your email inbox. You'll also enjoy ongoing education and support.
What is a subscription box?
A subscription box is a recurring delivery of curated products that gives you a unique and fulfilling experience. ME Time subscriptions include The Bella Box® (available as a doorstep subscription), Perfectly Pieced™ and Collectible Christmas™ (available as doorstep OR digital subscriptions).
What subscriptions are included in ME Time?
ME Time includes subscriptions for The Bella Box (available twice per year in the spring and fall), Perfectly Pieced (released monthly) and Collectible Christmas (released monthly). Each is a separate subscription and a completely different experience.
Is this a physical or digital subscription service?
The Bella Box is a physical product shipped to your door. With Perfectly Pieced and Collectible Christmas subscriptions, you may choose between doorstep or digital options.
What is the difference between doorstep and digital subscriptions?
Doorstep subscriptions include a tangible box with full-color instructions, fabric kits, and more.The digital subscription includes downloadable files only, with no physical product delivered. Embroidery files for both types of subscriptions will be in your ME Time Digital Library.
What if I don’t want my subscription this month?
Simply log in to your account, go to My Subscriptions, view the subscription, and click Skip Next Billing Cycle. Please note that you will need to skip the day before the billing date and your subscription will automatically resume the following month. Also, skipping means you will not be receiving the projects for that subscription cycle. Please note that the first month of your subscription cannot be skipped, because it is shipped immediately.
Is there a certain deadline that I have to skip/cancel by?
Yes. Each subscription has a specific skip/cancel deadline, as follows:
- Perfectly Pieced: before 12:00 a.m. Mountain Time on the day before billing (1st of each month)
- The Bella Box: before 12:00 a.m. Mountain Time on the day before billing (15th of the billing month)
- Collectible Christmas: before 12:00 a.m. Mountain Time on the day before billing (10th of each month)
If you skip after the noted deadlines, the skip will be applied to the following month.
When do the doorstep subscriptions ship?
When you FIRST subscribe, your box will be billed immediately and shipped within five business days. Thereafter, your subscription will be billed and shipped as follows:
- Perfectly Pieced: Billed on the 1st of each month
- Collectible Christmas: Billed on the 10th of each month
- The Bella Box: Billed on April 15 and October 15.
All doorstep subscription boxes are shipped within five business days of billing.
What is the relationship between ME Time and Kimberbell?
Kimberbell is the parent company of ME Time. However, they are two completely separate brands.
How do I manage my ME Time account?
Simply go to metimedelivered.com, log in, then click My Account.
Can I purchase a past box?
As a ME Time subscriber, you may purchase digital files and past doorstep boxes (based on availability) through the ME Time Store. Please note that projects sold in the ME Time Store will be a higher price than receiving them through the scheduled subscription cycle.
Will the Kimberbellas (and Fellas, Too!) Facebook group be about ME Time?
No. Kimberbellas (and Fellas, Too!) will be centered around Kimberbell, while ME Time has its own Facebook group (ME Time Community) and other social media channels.
When am I billed for my ME Time subscription?
When you FIRST subscribe, your box will be billed immediately and sent to you within five business days. Thereafter, we will charge the credit card in your ME Time account every month as follows:
- Perfectly Pieced: 1st day of the month (delivered monthly).
- The Bella Box: 15th day of April and October (delivered twice a year).
- Collectible Christmas: 10th day of the month (delivered monthly).
How do I cancel my subscription?
Simply log in to your account, go to My Subscriptions, view the subscription, and click Cancel. To avoid being charged for your next subscription, you'll need to cancel by the deadline as outlined below:
- Perfectly Pieced: Last day of the month at 12:00 a.m. Mountain Time
- The Bella Box: 14th day of the billing month (April or October) at 12:00 a.m. Mountain Time
- Collectible Christmas: 9th day of the month at 12:00 a.m. Mountain Time
How long am I subscribed for?
This is an open-ended subscription so you are a ME Time member until you decide to cancel. There is no renewal process.
Can I resubscribe at any time?
Yes. We welcome you back any time! However, please note that doorstep subscriptions are based on inventory and are therefore limited. If you try to resubscribe and there are no more subscriptions available, you will be directed to our wait list.
Can I purchase two (or more) subscriptions?
Yes. You may purchase multiple ME Time subscriptions, meaning you can subscribe to The Bella Box and/or Perfectly Pieced and/or Collectible Christmas. However, purchasing a second of each type of subscription (e.g., two Bella Box subscriptions) would require an additional account with a different email address.
What products are available in the ME Time Store?
The ME Time Store may include support materials related to ME Time projects or extra supplies from doorstep subscription boxes (e.g., fabric bundles, embellishments, or even digital embroidery files).
Can I pause my subscription?
Yes. You may skip your subscription a month at a time or cancel your subscription altogether. Please see our ME Time Skip and Cancellation Policies.
How many months can I skip?
AFTER your first billing and shipment, you may skip as often as needed. (Because projects are sent right away when you first subscribe, you will not be able to skip that first installment.)
Please remember that you'll need to skip each month in your ME Time account. If not, your subscription will automatically resume the following month.
What if I want to change my delivery option?
You may change your delivery options within membership types. For example, you may switch your Perfectly Pieced subscription from doorstep to digital and vice versa. Any changes you make will be your plan moving forward until you switch it again. Subscriptions changing from digital to doorstep will be based on doorstep subscription availability.
Will you be shipping internationally? How much will it cost?
We offer shipping internationally for all subscriptions. Rates are as follows:
- Bella Box: Canada $45 flat rate, All other international $60 Flat Rate
- Perfectly Pieced: Canada - $25 Flat Rate All other international - $30 Flat Rate
- Collectible Christmas: Canada - $15 Flat Rate All other international - $20 Flat Rate
International orders will be shipped via USPS. Subscribers are responsible for duties and taxes.
Will ME Time designs be in my Kimberbell account, or will I need to create a new account for ME Time?
ME Time designs will not be in your Kimberbell account. Instead, they will be in your ME Time Digital Library. You will need to set up a separate ME Time account at metimedelivered.com.
Will my embroidery files from previously purchased Bella Boxes be in my ME Time account or on Kimberbell?
All Bella Box files purchased before 2022 will be in your Kimberbell account. Beginning in Spring 2022, all Bella Box files will be in your ME Time Digital Library.
Will ME Time projects be Kimberbell quality?
Yes. As Kimberbell is the parent company of ME Time, you can expect the same quality with ME Time projects and instructions as you've come to trust from Kimberbell.
Will there be regular Facebook Lives on the ME Time page like on the Kimberbell page?
The ME Time page will include lots of helpful videos, tutorials, and Facebook Lives. We'll be sure to let you know when those are!
Can you do one month as a doorstep subscription and one month as a digital subscription?
You may switch from doorstep to digital plans (or vice versa) at any time. If you do, the change will be in effect until you switch again. Please remember that there are limited doorstep subscriptions available.
Can I use a different credit card for Perfectly Pieced than the one I used for the Bella Box?
Each subscription can have a different card tied to it. For example, you can have one card for The Bella Box and another for Perfectly Pieced, with other cards also saved in your ME Time account.
The Bella Box® Questions
What is The Bella Box?
Delivered to your doorstep twice a year (spring and fall), The Bella Box includes 5-6 exclusive machine embroidery projects, 5-6 bonus designs, fabric kits, embellishments, blanks, collector's items, and more.
Will the Bella Box bonus designs be in my ME Time account?
Yes. After your Bella Box subscription has been successfully billed, ALL Bella Box embroidery files, including bonus designs, will be available in your ME Time Digital Library.
Where will I find my previous Bella Box files?
Embroidery files included in Bella Boxes purchased prior to 2022 will be in your kimberbell.com account.
What is the price of a Bella Box subscription?
The Bella Box is $115 per box (+tax) with a flat-rate shipping fee of $15 within the United States. We will be happy to ship The Bella Box internationally. Shipping rates vary depending on location and are calculated when you subscribe.
How has The Bella Box changed?
In addition to the box being a subscription, all design files (including bonus designs) are now stored permanently in your ME Time Digital Library. Otherwise, The Bella Box is still the same exciting machine embroidery experience with 5-6 exclusive machine embroidery projects, 5-6 bonus designs, fabric kits, embellishments, blanks, collector's items, and more.
How often will I receive my Bella Box?
Twice per year. One box ships in the spring and the other in the fall.
What if I miss out on The Bella Box?
Based on availability, extra Bella Boxes may be available for subscribers to purchase in the ME Time Store.
If I'm on the wait list, am I guaranteed a Bella Box subscription?
Being on the wait list means you'll receive a notification and opportunity to subscribe if box subscriptions become available.
Do you pay for the whole year up front?
No, you'll pay for each box as it's released.
Are there a limited number of subscriptions available?
Yes. Subscriptions are limited based on the number of available boxes. It's always better to subscribe sooner rather than later.
Is there a subscription fee?
Upon first subscribing, your card will be charged the full price of The Bella Box and the current box will be shipped to you within 5 business days. Beyond this, there are no subscription fees.
Can you pick and choose between individual items in The Bella Box?
No. The Bella Box is sold as an entire collection. You'll be able to see the contents beforehand and then decide whether you wish to subscribe, receive, and/or skip the box.
Can I buy individual Bella Box projects from past boxes?
No. Although digital files from past Bella Boxes may be available for purchase for ME Time subscribers, these projects are sold as an entire collection.
If I bought The Bella Box in the past, do I need to sign up again or am I already in the system?
Starting April 2022 with the French Market Bella Box, you will need to subscribe through metimedelivered.com to receive the box. Once subscribed, you will receive all future Bella Boxes (unless you skip or cancel).
Do I need to subscribe to ME Time in order to purchase digital files from past Bella Boxes?
Yes. To purchase digital files from past Bella Boxes, you will need to be a ME Time subscriber.
Is The Bella Box $115 plus shipping or does the $115 include shipping?
The Bella Box is $115 plus shipping.
Do The Bella Box designs come on a thumb/USB drive or on a CD?
The Bella Box designs are digital download only. You'll find all designs in your ME Time Digital Library and can download them whenever you wish!
When do I get my Bella Box bonus designs?
You'll receive access to your bonus designs on the day The Bella Box is billed and shipped.
Perfectly Pieced™ Questions
What is Perfectly Pieced?
Through your Perfectly Pieced subscription, you'll discover the simplicity of piecing and quilting in-the-hoop. Receive a different block and quilting pattern every month to build a quilting library. The doorstep subscription sends you a project box every month with fabric, thread, notions, and printed instructions to create a beautiful project with that month's block. Create perfect quilt blocks every time and enjoy endless “tumble” configurations.
What do I receive in a Perfectly Pieced® doorstep subscription?
With your Perfectly Pieced doorstep subscription, you'll receive a box containing:
- A curated fabric bundle (with enough fabric to complete one of several projects)
- Full color, printed step-by-step instructions for completing the block
- One coordinating spool of thread
- One notion
- One tip card wall collage piece
You will also receive the following as downloads from your ME Time Digital Library:
- One quilt block in four sizes (2x2, 4x4, 6x6, 8x8), all pieced in-the-hoop
- Four full-color project sheets with instructions for completing the projects
- One set of block-by-block quilting files, custom designed to fit the 2”, 4”, 6”, and 8” blocks
- Background quilting bundle with 22 allover quilting files and customized block-by-block quilting files
- Instructions for quilting and binding projects
- Fabric requirement chart for making pillows, table runners, and multiple quilt sizes
- All digital embroidery files
What do I receive in a Perfectly Pieced digital subscription?
With your Perfectly Pieced digital subscription, you'll receive the following in your ME Time Digital Library:
- One quilt block in four sizes (2x2, 4x4, 6x6, 8x8), all pieced in-the-hoop
- Four full-color project sheets with instructions for completing the projects
- One set of block-by-block quilting files, custom designed to fit the 2”, 4”, 6”, and 8” blocks
- Background quilting bundle with 22 allover quilting files and customized block-by-block quilting files
- Instructions for quilting and binding projects
- Fabric requirement chart for making pillows, table runners, and multiple quilt sizes
How much fabric do I get in my Perfectly Pieced box?
The Perfectly Pieced box will include enough high-quality quilting fabric to make any one of the featured projects, including backing and binding. Occasionally we will feature a project that requires more fabric than the fabric bundle; when that happens, we will indicate that additional fabric will be needed.
Will there be an opportunity to buy additional fabric or kits for specific projects?
If we have enough supplies, we may have extra fabric kits for purchase in the ME Time Store.
Can I do Perfectly Pieced if I only have a 5x7 hoop?
Yes. You'll be able to create beautiful 2x2 and 4x4 quilt blocks within your 5x7 hoop. Instructions are included for both 2” and 4” block projects.
Can I do one month as a doorstep subscription and one month as a digital subscription?
You may switch from doorstep to digital plans (or vice versa) at any time. If you do, the change will be in effect until you switch again. Please remember that there are limited doorstep subscriptions available.
If I skip a month of Perfectly Pieced, will that affect a finished project?
Each month is a stand-alone project, so if you skip a month you're simply missing out on that particular month's project. Skipping won't affect future projects, although you do build your library more and more as you collect the new designs and patterns each month.
Can I purchase past Perfectly Pieced projects if I've skipped or resubscribed?
Digital Perfectly Pieced projects will always be available in the ME Time Store. The doorstep box will be in the ME Time Store as long as supplies last.
Where can I purchase the Perfectly Pieced box?
You may subscribe to Perfectly Pieced through metimedelivered.com.
Can I purchase the Perfectly Pieced box from my quilt shop?
Perfectly Pieced subscriptions are available only through metimedelivered.com. However, we encourage you to use your shop's affiliate link when subscribing.
What's the price of a Perfectly Pieced subscription?
A Perfectly Pieced digital subscription is $19 per month, while a doorstep subscription is $49 per month + $10 shipping.
Will the embroidery files included in the doorstep subscription come on USB?
No. ALL embroidery files are delivered electronically to your email inbox and added to your online ME Time Digital Library.
Does a pillow form come with my Perfectly Pieced doorstep subscription?
No. Pillow forms are available through the ME Time Store.
Are the quilting designs exclusive to the box?
The block-by-block background quilting designs are exclusive to your Perfectly Pieced subscription. The allover quilting designs are not exclusive; however, Perfectly Pieced customers will receive them first.
How will I know when my Perfectly Pieced doorstep subscription box has shipped?
We will send an email confirmation including a tracking number.
Can I return my box?
Returns are not accepted. Please see our Return/Refund Policy for exceptions.
Can I see what's in the Perfectly Pieced box and the projects before it bills?
Yes. We will always let you know exactly what you're getting every month prior to billing.
How often will I receive my Perfectly Pieced subscription?
Once per month.
If I'm on the wait list, am I guaranteed a Perfectly Pieced box?
You may or may not receive a box. Being on the wait list means you'll receive a notification and opportunity to sign up if subscriptions become available.
Collectible Christmas™ Questions
What is Collectible Christmas?
With a Collectible Christmas subscription you'll receive the fabric, designs, and instructions needed to create a small Christmas project each month. Each monthly project goes toward building an overall themed collection. Themes will change from year to year.
What comes with my Collectible Christmas doorstep subscription?
Your Collectible Christmas doorstep subscription includes fabric, designs, and instructions to create a small Christmas project each month.
Can I switch my Collectible Christmas digital subscription to a doorstep subscription?
Yes. You can easily change your plan in your membership account. Please note that once changed, this is your plan going forward unless it's changed again. Doorstep subscriptions are based on availability.
If I'm on the wait list, am I guaranteed a Collectible Christmas doorstep subscription?
You may or may not receive a doorstep subscription. Being on the wait list means you'll receive a notification and opportunity to subscribe if supplies are available.
Will a preview of the subscription be available prior to shipping the kit each month?
Yes, subscribers will have the opportunity to view contents each month before billing and shipping takes place.
How much is a Collectible Christmas Subscription.
Doorstep is $24.00 + 5.00 shipping & Digital is $10.00
International shipping is $15 for Canada and $20 for All other international.
International subscribers are responsible for duties and taxes.
What if I want to make a second Collectible Christmas project?
Past kits will be available for purchase in the ME Time Store one month after release. Alternatively supporting materials and materials only packs can be purchased in the ME Time Store individually.
What comes in my Collectible Christmas subscription?
Each year you will create a complete collection by stitching a project each month. The inaugural collection is a holiday village. With holiday village you will receive embroidery files, all required fabrics, embellishments, and full-color project instructions.